BarHospitality Assistants provide support to the Facilities Manager to ensure effective operations at council venues for social, corporate, and community venue bookings. This will involve working shifts on two weekends on a four-week rota basis.

This will include unsociable hours on some Saturday nights. An increase in hourly pay is applied to these hours as compensation.

You will provide support as part of a team to …

• ensure hirers are effectively welcomed and provided with relevant booking and health and safety information
• prepare and serve refreshments for bookings, conferences and weddings
• ensure the cleanliness of facilities before, between and following bookings
• ensure hirers respect the facility, leave on time, and have regard for neighbouring residents
• make records of any accidents or incidents while on duty
• ensure the cleanliness of the perimeter of the building, courtyards, and gardens
• empty rubbish and recycling from bins and transferring to main point
• mop floors and hoover carpets to ensure floors are clean and free of debris
• restock supplies
• undertake training relevant to your role
• attend and participate in team meetings

You will bring …

• the ability to understand what is required in your role and how this contributes to team priorities
• an enthusiastic, friendly, and helpful approach to work
• previous customer service, caretaking, and cleaning experience
• good judgement and the ability to confidently respond in situations
• a hardworking approach with flexibility to suit the hours and needs of the role
• a positive “can-do” attitude
• the ability to move furniture (tables and chairs) as necessary

Key outcomes will include:

• receiving positive feedback from hirers regarding the customer service experience and the high standard of the facilities
• experiencing the smooth-running of council facilities while on duty with no problems or complaints
• achieving a high level of communication and effective team working to support the council’s high-performance standards

Hours & Salary

Hours: Contracted for 8 hours per week minimum, plus optional additional hours in line with business needs
Salary: £10.90ph including local allowance

Other benefits

Local Government Pension Scheme, 33 days annual leave including bank holidays (rising to 38 days after 5 years’ service) pro-rata according to hours worked, staff discount at Lizzies, free wellbeing advice and counselling service.

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